Appointment Policy
To allow ample time for all patients
and scheduled surgical procedures, we operate primarily by appointment.
Emergency cases shall always receive top priority, which is why
occasional appointment delay is inevitable. Please realize that we make a
sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A 'drop
off' means you could bring your pet at the time that works best for you
and leave him/her with us for a couple of hours. Usually we will ask
you to drop off' sometime in the morning so our doctors can examine the
patient in between appointments or at the time purposely reserved for
admitted patients. Once the doctor is done, she will give you a call to
go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all
vaccinations be up to date. Even though we make every effort to make our
patients feel comfortable during visits, they may be a little uneasy
about new people, new surroundings and other pets. This is one of the
reasons we ask you to restrain your pet. We recommend that animals be
placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered.
For your convenience, we accept Visa, MasterCard, Discover, American
Express, cash and personal checks. We no longer accept Care Credit.
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Patient Arrival Policy
For your protection, and that of others, all dogs must be on a
leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.